Pet Cremation Services (PCS) Case Study

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Pet Cremation Services are a leading, individual pet cremation specialist. Their success has been achieved through their commitment to a high quality and sensitive service.

Challenge

Realnet were tasked with creating a website with e-commerce functionality, for both retail and veterinary practice partners. The site would also require the design and implementation of an innovative system that would enable PCS to lead the industry with regards to regulatory reporting.

Solution

The key to making the system usable and valuable was automating the waste auditing process for PCS' veterinary clients. As a business at the forefront of their industry, PCS have strict environmental requirements of the vet practices that they work with. Recognising the difficulty of ensuring that waste auditing is carried out correctly, on time and that records are centralised, PCS worked with Realnet to develop the online auditing tool.

The tool is embedded in the website back-of-house system and gives PCS the ability to allow practices to register themselves, and complete and file their audits online. Use of the system can be managed by the PCS team and they are able to track the status of client audits and assist where necessary. The system is fully automated to deal with annual audit renewals. The system has also been approved as suitable by the Environment Agency and is a first of its kind.

Results

This new web application keeps PCS at the cutting edge of innovation in their industry and provides them with a recognisable benefit to offer both existing and prospective vet practice partners. Alongside the ability to order consumables online, the site supports PCS' clients in their day-to-day work, providing a valuable additional offering.

www.pcsonline.org.uk

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Address

Realnet Ltd

  • The Studio
  • High Green
  • Great Shelford
  • Cambridge
  • Cambridgeshire
  • CB22 5EG
  • United Kingdom

Working Hours

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:00 - 17:30
Saturday Closed - except emergency support
Sunday Closed - except emergency support